Spa Professional Conduct & Etiquette
How a professional behaves in the treatment room — before anyone touches a client.
- Length
- 1 week
- Class size
- Up to 20
- Starts
- 9 SeptemberUnder way — late applications
Overview
Is this the right course?
Consultation manner, client confidentiality, hygiene protocol, boundaries and complaint handling. Two weeks, and every other course assumes it.
Who it is for
Anyone starting out in spa or beauty work, and anyone already working who has never been taught the professional side formally. Every other course at the academy assumes it, so it is the natural first step.
Before you start
- No previous training needed
- Comfortable reading and writing in English
By the end, you will be able to
- Run a client consultation from greeting to record card, calmly and in the right order
- Keep a treatment room to a hygiene standard you could defend to an inspector
- Handle confidential client information properly
- Recognise where a professional boundary sits, and hold it politely
- Take a complaint without making it worse
Curriculum
What you’ll learn
4 modules, taught in the spa. Open each one to see what it covers.
The consultationThe first five minutes decide how the next sixty go.
- Greeting and setting expectations
- Taking a history and completing the record card
- Recognising when to refer rather than treat
Hygiene protocolThe routine that protects the client, the therapist and the business.
- Hand hygiene and personal presentation
- Preparing, cleaning and resetting a treatment room
- Handling linen, tools and single-use items
Confidentiality and boundariesWhat a client tells you, and what they are entitled to expect back.
- Client records and data protection
- Professional boundaries with clients and colleagues
- Social media and the treatment room
When things go wrongComplaints, mistakes and difficult conversations.
- Listening to a complaint without defending
- Putting it right, and recording what happened
- Knowing when to involve a manager
Assessment & certificate
How it’s marked, and what the certificate takes
All three, and the certificate is issued with a unique serial number the academy can confirm for any employer.
Fees
What it costs
| DepositPaid after the academy calls you. This is what holds your place. | Ksh 18,000 |
|---|---|
| BalanceTo be cleared before the certificate is issued. | Ksh 0 |
| Course fee | Ksh 18,000 |
Nothing is paid online. Payments can be made by the student or on their behalf — a parent, relative or employer — and each is receipted against the student’s place. The fee you are quoted when you apply is the fee you pay, even if the list price changes later.
Dates
Choose your intake
- September 20269 September 2026 – 23 September 2026Under way — late applicationsApply for this date17 places leftClass of 20
Questions
Asked often
I already work in a spa. Is this too basic for me?
It is short, and many of the students are already working. The point is to be taught the professional standard formally, rather than picking it up piece by piece on the job.
Do I pay anything when I apply?
No. The application is free and nothing is charged online. The academy calls you first; your place is held once the deposit is paid.
The intake I want is full. Should I still apply?
Yes. A full intake stays open to applications as a waiting list. Places do come free, and a place that does can be offered to someone on it.
Can a parent, relative or employer pay the fees?
Yes. Payments are recorded against the student’s place whoever makes them, with the payer’s name on the receipt.
What does it take to earn the certificate?
Three things, all of them written down per course: the minimum attendance, a final grade at or above the pass mark with every assessment marked, and the fees cleared. Each course page shows its exact requirements.
What if I am ill and miss a class?
Tell the academy. An absence recorded as excused is taken out of the attendance calculation entirely, rather than counted against you.
I am under 18. Can I apply?
Yes — or a parent or guardian can apply for you. Before enrolment the academy needs your date of birth and a parent or guardian’s details and consent.
Apply
Apply for Spa Professional Conduct & Etiquette
A few minutes, no payment. The academy calls you to talk it through before anything is paid.
On the pathway