Booking terms
The short version: tell us early if plans change, and tell us about your skin.
Booking
A booking made online is a request until the spa confirms it by WhatsApp or SMS. If your time is no longer free, we offer the nearest one and you choose whether to take it.
Deposits and paying
You pay at the spa after your treatment. You can pay by M-Pesa, or a debit or credit card.
Cancelling and changing
We know life happens. If you need to reschedule or cancel, please let us know at least 24 hours before your appointment.
This protects our time and yours, and keeps slots open for clients on the waitlist.
Your skin and health
Please tell us before your treatment about pregnancy or breastfeeding, allergies, medication, recent peels or retinoids, and any skin condition. We may change or decline a treatment if it would not be safe for you. Results differ from person to person, and some concerns take several sessions.
Memberships
Memberships are paid for the whole term when you join and cover one Signature Facial a month. One facial can roll over if you miss a month.
- You can pause your membership, for example while you travel, are unwell or are pregnant. Tell us, and your remaining facials wait for you.
- If we don’t hear from you for three months, with no visit, message or call, your membership ends and any facials left on it lapse.
- A membership is personal: its facials can’t be passed to someone else.
- Memberships are paid in advance and are not refundable.
Photographs
We only photograph your skin with your consent, and only publish a photograph with your written consent. You can withdraw it at any time; see the privacy notice.
Questions
Glow by Eve, Westlands Commercial Center, Block A, Suite 1, Westlands. +254 703 845 266.